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Mould Specialist Cleaning
HD Professional Cleaning Services are fully trained specialists in Mould detection, root cause, cleaning and removal process.
Mould Specialist Cleaning In Chester, Wrexham and the North West
We would advise against hiring someone who has not undergone extensive training on Mould diagnosis/removal as the health risks when dealing with Mould are in fact as toxic as Asbestos.
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If you do not know how to safely diagnose the root cause and remove the mould the likelihood is, they will exacerbate the problem and put the health of others at risk.
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If Mould is not dealt with it will spread causing bigger problems, potentially costing thousands in repair work to remedy the problem. This, among the hazard to health, is why it is so important you deal with Mould in the first instance.
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HD won't just clean the affected area; we will come in and undertake multiple assessments on the area and the indoor air quality - from this a works summary will be drawn up and provided to you depicting the root cause of the mould and the solutions to remedy the issue.
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We will safely remove the mould, provide advice on the diagnosis, provide care packages to help prevent the return to you or your client/tenant and decorate for a final finish.​
24 - 48 hour turnaround for vulnerable people
CPD Accredited
Health and Safety Compliant
Under AWAABs Law and the Social Housing Regulator; landlords are obligated to investigate and rectify damp and mould concerns without hesitation. Within 14 days of notification, the issue should be in the investigation stages. 48 hours after investigation, a written report should be provided identifying hazards and next steps. If the hazard poses a health risk, repair works must start as early as 7 days post investigation.
The Specifics
What Is Included?
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Initial investigation with a written report identifying hazards and next steps
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Before and after photos
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Air quality reports and data
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Safe removal of Mould including IAQ filtration
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Follow-up report
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Recommendations
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Follow up visit
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Next Actions (if any)
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How do I pay?Depending on your preference; we can invoice you post service and you can pay via bank transfer. Alternatively, you can pay cash on the day.
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Is your company insured?Yes, all insurance certificates are available to view upon request. We have employers liability and public liability.
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Do you bring your own equipment and cleaning products?Due to risk of cross contamination and additional costs involved with us supplying equipment; you may prefer to supply yourself. We can provide you a detailed list of preferred products and items.
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What if I need to cancel an appointment?We do the rota a week in-hand so a weeks notice of cancellation is required. Obviously some things are unavoidable so please discuss with us and we will also try to help. Please note a cancellation and a reschedule are different but three reschedules in a row is considered a cancellation. If a cleaner arrives at the property and is unable to gain access, this is also considered a cancellation. Cancellations may be charged at the usual rate of clean.
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Do you need to have access to a set of keys to our property?We do not need access to a set of keys if the property is going to be open for us to provide our services at scheduled times. We can of course hold keys or a key lock box code if you require us to do so.
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Do you have any vacancies?We are an ever growing business and we are regularly recruiting. If you are interested in joining our wonderful team please check out our careers page here
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Will we have the same cleaner each time?We aim to provide the same cleaner but from time to time for varying reasons (sickness, holiday etc) we may assign you a different cleaner.
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Can you provide references?Yes, Upon request we can provide references.
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Which places do you provide cleaning services?We operate in Cheshire, Flintshire, Wrexham, Denbighshire, Wirral and Liverpool
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Do you have business liability insurance?Yes, all insurance certificates are available to view upon request. We have employers liability and public liability.
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Will we have the same cleaner each time?We aim to provide the same cleaner but from time to time for varying reasons (sickness, holiday etc) we may assign you a different cleaner.
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Are we issued a cleaning contract?Yes, before we provide any services we issue you with a service agreement and terms and conditions.
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Can you provide references?Yes, Upon request we can provide references.
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Do you supply all cleaning products and equipment?We offer different cleaning packages. We can supply all cleaning products and equipment as part of one of our cleaning packages.
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Does anyone need to be in the building for you to clean it?No, as long as our staff can gain access to the premises, we can clean.
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What locations do you provide service?We operate in Cheshire, Flintshire, Wrexham, Denbighshire, Wirral and Liverpool
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What carpet cleaning methods do you use?We have our very own carpet specialist who uses an industrial carpet cleaning machine. The carpet cleaning machine uses pressurised water which agitates the carpet fibres and dislodges dirt from deep within the carpet and the vacuum immediately draws the waste out, leaving your carpet thoroughly clean.
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How long until I can walk on the carpet?We recommend leaving it a minimum of 6 hours.
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Will you move the furniture in order to clean the carpets?No, for health and safety reasons we do not ask staff to move furniture, we ask that furniture is moved prior our arrival.
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Can cleaning my carpet damage them?Excessive carpet cleaning can adversely affect your carpets. We recommend having your carpets/rugs deep cleaned twice a year. If you have pets you may wish to have your carpets cleaned quarterly.
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Can pet odours and urine be removed?Yes! However, removal of stains caused by urine will much depend on the length of time the stain has been present.
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What is included in a deep clean?If you opt for a HD Deep Clean, you can expect the following: removal of dust and debris, removal of cobwebs, skirting boards/dado rails cleaned, doors cleaned, all surfaces cleaned and disinfected, all mirrors cleaned and buffed, frequently touched areas cleaned and disinfected, carpets vacuumed, hardwood floors mopped and disinfected, toilets and kitchen facilities cleaned and disinfected, descaling of all sink, taps and plugs, tables and chairs cleaned and disinfected, interior windows cleaned, Handrails disinfected, cupboards cleaned and disinfected
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When would you recommend a deep clean?We would always recommend a deep clean to begin any regular services as it makes the regular cleaning much easier to maintain. If you didn't have a regular cleaner and depending on your needs we can look at regular monthly deep cleans.
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Do I need to pay a deposit?Yes, for big deep cleans we require a deposit upfront before we can secure the booking for you.
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Is Carpet cleaning included?No, we can add carpet cleaning on for a discounted rate, however, it is not a standard feature of our deep clean pricing.
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Can you clean my oven too?We can clean your oven at an additional discounted rate. Oven cleans are not a standard feature in our deep clean service.
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How do I prepare my property for an end of tenancy clean?For the best results the property should be empty.
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Does this service include oven cleaning?No, but we do offer oven cleaning at a discounted price as part of an end of tenancy clean.
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Does this service include carpet cleaning?No, but we do offer carpet cleaning at a discounted price as part of an end of tenancy clean.
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How many cleaners attend the property?This will depend on the size of the property and the number of hours in cleaning required.
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Do you clean the inside windows?Yes, we clean the interior window glass and frames.
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How do we let you know when a guest is checking out?Many of our clients use a housekeeping app which we check regularly. Other clients email us with booking information as and when they receive it.
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What is included in a managed holiday let service?Our services include: a full linen changeover, a thorough clean of the premises, replenishment of guest welcome baskets and regular updates regarding the state of the property.
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How do you get fresh bedding?We offer a linen hire and laundry service. We really are a one stop shop for holiday lets.
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What if I have a last minute booking?Generally we attend your property at last guest checkout. This is so your property is always ready for future bookings.
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Do you offer a delivery and collect service?Yes - within 4 miles is free delivery and collection. Outside of 4 miles there is a delivery and collection charge
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Do you provide luxury linens?Yes, price list available upon request
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How long is your hire period?14 days maximum hire with some exceptions.
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What are your damage/replacement costs?These costs differ based in the item that needs replacing.
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Do you have a minimum order value?Yes, but this is considered based on numerous different factors (amount of linen hired etc).
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Do I have to clean the linen before returning it ?No, the perks of using our linen hire or laundry service is that washing, drying and ironing is included in the price.
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Do you require a damage deposit at the time of booking?No.
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How do I pay?Depending on your preference; we can invoice you post service and you can pay via bank transfer. Alternatively, you can pay cash on the day.
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Is your company insured?Yes, all insurance certificates are available to view upon request. We have employers liability and public liability.
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Do you bring your own equipment and cleaning products?Due to risk of cross contamination and additional costs involved with us supplying equipment; you may prefer to supply yourself. We can provide you a detailed list of preferred products and items.
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What quality control is there?Our cleaners will work based on an agreed task list. Our management team carry out regular spot checks and are on hand to support you should you require support.
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Do I need to be at home while the cleaning is taking place?No, you can leave a key in a safe space or we can hold a key for your property - we work around you.
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What if I need to cancel an appointment?We do the rota a week in-hand so a weeks notice of cancellation is required. Obviously some things are unavoidable so please discuss with us and we will also try to help. Please note a cancellation and a reschedule are different but three reschedules in a row is considered a cancellation. If a cleaner arrives at the property and is unable to gain access, this is also considered a cancellation. Cancellations may be charged at the usual rate of clean.
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What if I have pets?Pets are not a problem, we work around them. We do ask that you tell us if you have any pets before we start providing our services at your premises - this is to ensure we send a member of staff who doesn't suffer any allergies or phobias.
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Do you work weekends and bank holidays?Yes! We work 7 days a week around the clock however domestic cleans are not scheduled for weekends as we operate with less staff who are required to be available for any holiday let checkouts. Home cleans booked for a bank holiday are either moved or charged at a higher rate depending on the clients needs.
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Do you need to have access to a set of keys to our property?We do not need access to a set of keys if the property is going to be open for us to provide our services at scheduled times. We can of course hold keys if you require us to do so.
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Can I choose the day when the property is cleaned?Yes, subject to availability.
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Do you have any vacancies?We are an ever growing business and we are regularly recruiting. If you are interested in joining our wonderful team please check out our careers page here
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What is the turnaround time?Depends on our clients' needs. It can be as quick as the same day or an agreed collection delivery date can be arranged.
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Do you provide laundry bags?Yes
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Are you insured in the event of damage?Yes.
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What forms of payment do you accept?Cash or bank transfer. We do not have a card machine within the laundrette
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Can you remove most stains?Yes, we can remove most stains - if a stain cannot be removed we will let you know.
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How can I schedule one of your services?You can contact us via email at info@hdprofessionalcleaning.co.uk or phone 07543 810 994 to book our services.
Your Questions
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